Lead Management System

Architected and delivered a lead management system and reduced annual call center cost by $400K

Auto Archiving System

Invented a Document Management System, saving $100K in startup costs and $300K annually.

Policy Management

Architected and delivered a new Policy Management System, reducing annual labor costs by $12.4M and real estate annual expenses by $420K.

Payment Gateway

Architected and delivered ​PCI-compliant Payment gateway using two processors with failover, reducing downtime and lost productivity.

Facility Management

Architected and delivered a system to reduce the completion time of facility requests and increase Facility Agents productivity by 800%

Enterprise Intranet

Delivered an Intranet Solution integrated with ADP that streamlined acquisitions and saved $130K in Sharepoint licenses.

​

Customer Management

Recorded and managed customer complaints and used outcomes in payroll calculation.
A complaint from the policy management system was started.​
Multiple CSR teams.​
Automatically assign cases to the proper team.​
Escalation to LPM system.

Obama Care CRM

Architected and delivered a new healthcare CRM system that generated more than $1.5M in the first year while reducing sales cost by 80%

Data Centers

Implemented a plan to increase infrastructure reliability and Disaster Recovery.

Comfie University

Integrated Litmos LMS with ADP to reduce Confie University operation cost saving $250k in annual Salaries

Workflow System

Streamlined acquisition and integration processes by automating tasks and notification of various stakeholders.

Order System

Architected and delivered solutions to automate the production process and reduced marketing costs by $120K.

SeneLook APP

Improved Senelook APP and developed reporting to understand adoption.

Kiss & Tell

Led Scope of Work, requirements gathering, and System Architecture for a new loyalty program, reducing execution time and cost by utilizing existing services.

SeneShop App

Improved SeneShop APP by interacting with focus groups and enhancing user experience.

Loyalty Integration

Integrated e-commerce system with new email service and loyalty program, reducing operation costs and increasing reliability.

Dunning Service

Architected and delivered a Dunning service, retrieving $700,000 of bad debt in the first year of implementation.

Fraud Prevention

Architected a solution to integrate e-comm with Signifyd, saving $1.5M annually.

3PL Integration

Architected a Cloud serverless event-based system to eliminate two legacy systems while Integrating with a 3PL SaaS system.